REFUNDS AND RETURNS
Except as set forth below, we agree to refund any product you are not completely happy with when you return it to us within 1 month of the date of the Shipment Confirmation, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation or Shipment Confirmation, in accordance with the terms set forth herein. You shall receive a full refund of the price paid for the products in accordance with our Returns Policy (see below). Refunds will be credited to your original method of payment.
Your right to a refund only applies to product(s) that are returned in the same condition as you received them. You must also include all of the products' instructions, documents and wrappings. Any product which is damaged or not in the same condition as you received it will not be refunded. You should therefore take reasonable care of the product(s) while they are in your possession and, when possible, retain the original boxes for the return of the product(s).
You will not have any right to cancel a Contract for the supply of any of the following products:
- Customized products;
- Music CDs/DVDs, whose original wrapping has been removed; or
- Pierced jewelry, underwear, lingerie or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal has been broken, unless they are of unsatisfactory quality or unfit for purpose.
Returns and refunds of gift cards, shall be governed by the Gift Card Terms relating to gift cards which may be found at: Gift Card Conditions.
General policy: If you wish to receive a refund within the period specified above, you can make a return by giving the products to the Courier arranged by us within 1 month of the date of the Shipment Confirmation, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation. All return options will involve additional cost to you. You should send the product in the same package received by following the directions above.
Please include with the product being returned all original boxes, instructions, documents, and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case; within 1 month of the date the returned goods have been received by us. We will refund any money received from you using the same method used to make payment. If your card expires before we process your refund please contact our customer service team with your order number, zip code, and new card details. For security reasons, we cannot accept this information via email.
Products which are not in the same condition as they were at the time of delivery or which have been used beyond the mere opening of the package shall not be exchanged or refunded.
Return of gift cards shall be governed by the Gift Card Terms pertaining to gift cards which may be found at: Gift Card Conditions.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
